Terms & Conditions
By purchasing from FluffCo Zen Pillow you agree to the following terms and conditions. These terms ensure transparency and protect both our customers and our brand.
Accuracy of Information
We work hard to ensure that all product details, pricing, and availability on our website are correct. However, errors may occur, and we cannot guarantee that all information will always be accurate. In the event of a pricing or stock error, we reserve the right to decline or cancel an order.
Stock & Availability
Our inventory is updated in real time to reflect current stock levels. On rare occasions, an item may sell out before your order is processed. If this happens, we will:
Offer you an alternative product of equal value, or
Provide a full refund to your original payment method.
Payment Methods
We accept the following payment options:
Visa
Mastercard
American Express
Direct Bank Deposit
PayPal
Afterpay (where available)
All payments are securely processed. We do not store your credit card details.
Payment Processing
Payments must be completed before orders are shipped. We use encrypted, PCI-compliant systems to ensure your information is protected.
International Orders
For international shipments, any local duties, taxes, or import fees are the responsibility of the customer. Please check with your local customs office for guidance.
If a refund is required, we will return the purchase price of the goods only. Any bank or international transaction fees are non-refundable.
Gift Cards
Gift cards from FluffCo Zen Pillow:
Expire 2 years from the date of issue
Cannot be exchanged for cash or refunded
Can be used for full or partial payments online
Receipts & Invoices
All receipts and invoices will be issued by FluffCo Zen Pillow Ltd., a registered company.
Changes to Terms
FluffCo Zen Pillow reserves the right to update or amend these Terms & Conditions at any time. Any changes will take effect immediately upon being published on our website.
Zen Pillow