Returns Policy
30-Night Satisfaction Guarantee & Returns Policy
Our Guarantee
Full-Priced Items – If you change your mind within 30 nights, you may return your pillow for a refund, exchange, or store credit.
Sale Items – Sale items may be returned within 30 nights for an exchange or store credit. Refunds are not available on discounted items.
Return Conditions
To qualify for a return, the product must be:
In its original condition, with packaging intact
Free from damage, stains, or misuse
Returned with proof of purchase (invoice or receipt)
⚠️ For hygiene reasons, pillows that have been heavily used or soiled cannot be accepted.
How to Return
Complete the Returns Form – Contact our team at [email protected] to request a returns form.
Pack Your Item Securely – Include your pillow, original packaging, and the completed returns form in a protective carton.
Ship Back to Us – Send your return via a registered courier service. (Please note: we cannot be held responsible for lost packages.)
Processing Your Return
Once received, we’ll process your return within 2–5 business days.
Refunds are credited back to your original payment method (please allow extra time depending on your bank).
Exchanges or store credits will be issued promptly after inspection.
If your pillow is faulty or defective, we’ll cover the return shipping and replace or refund the product in line with consumer protection laws.
Important Notes
Returns are accepted for online purchases only.
Additional shipping charges may apply for exchanges.
Any duties, taxes, or fees charged by your local customs office are non-refundable.
Zen Pillow